Brand ambassador John Heald assists Carnival passengers with arrangements for scattering ashes from cruise ships.

A new character is appearing across the Carnival Cruise Line fleet and embracing a popular onboard game many guests love.

Carnival Cruise Line's John Heald reaches a breaking point That joke joined another long-running "The Simpsons" gag which has ...

Heald has often said that he willingly takes the abuse but begs passengers not to blame the crew or be rude to them. He ...

Carnival Cruise Line guests might be surprised at how frequently their bedding is changed on vacation, but they can always ...

Cruise lines, not just Carnival, often struggle to enforce some rules because the person at the door, or the one who needs to ...

Whether it’s new towels or fresh bed sheets, cabin stewards on a cruise ship stay busy making sure cruisers are comfortable and happy with their ...

That's something Carnival Brand Ambassador John Heald corrected when he addressed why his cruise line won't be bringing back something passengers keep asking for. Heald shared a message he ...

And wow does he have FUN doing it. Brilliant ️🛳🐥 Carnival Cruise Line’s brand ambassador, John Heald, has written about duck-related complaints multiple times over the past couple of ...