Samsung's Home Appliances Remote Management (HRM) tool, powered by AI, is enhancing customer service by providing faster remote diagnostics and troubleshooting.

Samsung has introduced its new Home Appliances Remote Management (HRM) tool in India, aimed at reducing service wait times ...

Samsung has launcg an AI-powered remote diagnosis and troubleshooting system that cuts down service wait times and transforms the customer experience ...

The report suggests the smart glasses will not have a “remote control” or button, and instead will use camera and sensor-based gesture control. Rumors from last year suggested Samsung’s ...

With customer authorization, Samsung’s HRM tool enables contact center advisors to remotely diagnose, monitor, and even ...