Driven by the need to gain control and optimize costs, many companies are looking to standardize on a single connected ...

It’s only a matter of time before a storm tests your organization’s communications infrastructure. Here’s how to stay connected.

IT and business leaders should consider how they will roll out AI in the future, how they will integrate collaborative data sources, and what platform(s) makes sense for their environment.

Don't impose onsite, hybrid or remote workplace policies based on personal preference. Find a way to collect data to inform ...

The new suite underscores AI’s increasing role in delivering personalized customer experiences while ensuring compliance with industry regulations.

Microsoft has become so dominant in enterprise communications that it’s hard not to compare it to the Bell System. But global monopolies in telecom have vastly different implications.

NICE has evolved as an organization -- led by a CEO who, rather than asking “What’s the next big thing?” asked, “How fast is it coming?” -- and provided a primer to attendees at a recent event on how ...

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: RingCentral's RingEX now includes AI ...

While the proliferation of Operator Connect options initially was a positive, the current overwhelming number of options, and the complexity of managing an on-going voice environment, can easily ...

During a similar customer panel at the NICE Analyst Summit in 2023, an analyst asked where each company was on its contact center AI journey. While one of the three customers talked about being ...