As we stand on the frontier of the next major evolution in software development, a novel paradigm is taking shape: Vibe ...

Unity is one of those companies that we love here on Decoder because we interact with its products all the time, but the company itself is somewhat hidden from view. Unity doesnt ...

Amid the widely publicized attacks on antiracist health care, some leaders, such as Dr. Nahid Bhadelia, founding director of Boston University’s Center on ... this universal call to action ...

This solution is built as an additional module that integrates with the firm’s award-winning Seyfarth Link client portal and syncs with its basic components of a status database, document repository, ...

These AI agents function continuously, processing incoming calls at any hour, which addresses the traditional limitations of human-staffed call centers bound by working ... This framework operates ...

Call centers have long been front and center in providing customer service and support — in fact, IBIS World estimates that there are 36,787 customer care centers employing 305,000 individuals ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

EYEOPENER. OH, GOOD MORNING TO THE STUDENTS AT CENTER SCHOOL. OUR KELLY ANN CICALESE RECENTLY GAVE A WEATHER PRESENTATION THERE. THE GIGGLES WERE ON CINDY WAKE-UP CALL DOING. IT’S EASY TO RECORD ...

Opinions expressed are those of the author. The world’s largest call center recently deployed new AI to “neutralize” the accents of their agents. Unsurprisingly, this provoked some outrage.

With Trampoline AI, health plans, third-party administrators and supplemental benefit companies can upskill their human call center agents ... and incentive benefit design to employer-sponsored ...