We investigate the effect of pollution on worker productivity in the service sector by focusing on two call centers in China. Using precise measures of each worker’s daily output linked to daily ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Understand best practices for onboarding new call center agents as part of a broader CX management plan, with a focus on ...

The Department of Health’s new dashboard collates pre-existing statistics into fresh formats that provide perspectives on what was dubbed a “productivity conundrum” by senior officials. It also allows ...

Th<span id="cke_bm_4633S" style="display:no e real blocker has become clear: teams can’t see what agents are doing — or evolve them fast enough ...

Data centers have a surprising ally: The communities they call home 70% of Americans are comfortable with a data center within just a few miles from their home. Americans may resist power plants ...

Data centers have a surprising ally: The communities they call home 70% of Americans are comfortable with a data center within just a few miles from their home. Americans may resist power plants and ...

CLEVELAND, Ohio— The company that owns a Middleburg Heights call center agreed to pay $85,000 to settle accusations that it fired a Black woman by falsely claiming she cursed during a call.