Call centers have long been front and center in providing customer service and support — in fact, IBIS World estimates that there are 36,787 customer care centers employing 305,000 individuals ...

OUR ISABELLE MARAK TAKES US BEHIND THE SCENES OF A DISPATCH CENTER AND SHOWS US WHAT IT TAKES TO BE THE FIRST PERSON TO ANSWER A CALL FOR HELP WHEN SOMEONE DIALS 911, THEY’RE MET WITH MORE THAN ...

The Department of Revenue says it is extending call center hours in an effort to assist taxpayers. Secretary of Revenue Pat Browne encourages taxpayers to take advantage of these extended hours.

Those worries were exacerbated by one Cayuga Centers board member saying, during a call, that the agency should ... of the agency's human resources staffing, which the lawsuit said was "no doubt ...

According to Shawn Dahl, service coordinator at the National Oceanic and Atmospheric Administration’s Space Weather Prediction Center ... as we call them, to depart the sun,” Dahl said.

Amazon (AMZN) is one of the companies that is expected to feel the impact of President Trump's tariffs. It's also set to report its first quarter earnings on May 1. In the video above, All Star ...

“We do that already, but we don’t formally call it options counseling,” Hingtgen ... less than two-thirds of the region’s previous staffing level. “There’s a lot of uncertainty still.

Every interaction with a customer is now important to the business. It happens to all of us, but it’s devastating when you consider whether your a small law firm, a fast growing startup or a ...