For executives looking to elevate their customer experience strategy, integrating communications into the core customer ...

Whether you’re the CEO of a company or the head coach of a sports team, success hinges on strategy, both in the boardroom and ...

This is an extreme case of the impact of poor customer service. The impact of which can be irreversible for organizations. In fact, 96% of customers say they will leave a brand if they receive bad ...

With more changes to come, AARP is worried Social Security's customer service could get even worse.

Comcast lost 427,000 video customers in the first quarter, dropping the total to 12.1 million and continuing a long downward ...

Comcast executives said the company is working on its customer service after a dip in Q1 Xfinity broadband subscribers.

Another was the issue of service quality degradation which has become a major challenge. There has been poor services quality ... its own IN services to the customer. Tier 3 are Core Facilities ...

Banks must focus on building relationships with their customers, understanding their needs, and providing personalised service to ensure satisfaction,” she said. If a customer is unhappy with ...

ASIC’s review looked at the processes of 10 of the biggest pension funds, outside of the two it’s already suing, and identified issues including “excessive delays, poor customer service and ...

For many who’ve been cast out, silenced, or shamed by their families, this rejection has shaped who they are, largely in the ...

(Bloomberg) -- Australia’s regulator has slammed leaders of the country’s pensions industry for overseeing a culture of poor customer service following a review into excessive delays in ...

“From my perspective, given the possible consequences of engaging this ... kind of feeling I’ve paid 10 grand for nothing.” Customer service and roadside assistance is another bugbear ...