Once viewed as cost centers focused solely on efficiency, contact centers are now emerging as pivotal value centers that enhance brand loyalty and lifetime customer value. Is AI helping? You bet.

Our league table analyses the fees of over 1,200 fee ... produce similarly impressive results – but at a fraction of the cost. At the top of the fee-grade ratio for A-Level students is The ...

When I jumped over into the industry analyst and research world, for a time I ran a program monitoring SAP customer activity on behalf of a big investment bank. Every quarter, the bank augmented ...

Starting Monday, Common Table will begin hosting meal service at the Lincoln Education Center at 901 Poyntz Ave., which is the former Manhattan High East Campus building and now houses the ...

The building of more powerful data centers for artificial intelligence, stuffed with more and more GPU chips, is driving data centers to enormous size, according to the chief executive of Ciena ...

Governor Kathy Hochul visited Queens Center Mall in Elmhurst on Thursday, engaging with local residents amid their holiday shopping to discuss the rising cost of living in New York and to promote ...

As we head into the holiday season, sitting down for a family meal is the ritual for millions of families. The best Christmas dinner scenes in movies capture and sometimes recreate that experience ...

“2023 Annual Average Cost of Living Index Released.” Missouri Economic Research and Information Center. “Cost of Living Data Series.” Economic Policy Institute. “Raising the Federal ...