Pentagon-backed Jericho Security raises $15 million to combat deepfake fraud that has already cost North American businesses ...

We examine three companies who have successfully applied GenAI in customer service alongside the takeaways from their usage.

A study by Iantorno and Richards (2025), identifies customer service and associate financial planner positions as pivotal for ...

Journalists’ privilege also shows in their schooling. Twenty-two percent of journalists in our sample attended a fee-paying ...

Purchase likened to ‘Exxon acquiring an untapped oil field with the drilling already done. Just turn on the tap and the good ...

These retail workers stand on the front lines of New York's growing regulated pot industry, facing both challenges and ...

Maximizing AI agents' performance involves learning about management concerns, including delegating, iterating, prompting, ...

Docusign’s Iris AI engine can be trained to select the right agreement AI models for specific use cases, create standard ...

One advantage of cloud-based phone communication systems is scale. Site amalgamation, with a single support system, is ...

Chyron powers graphics for new Texas Rangers Sports Network.

How to scale a practical strategy for managing reviews and brand presence that can apply to 10s of sites or hundreds of ...

As artificial intelligence (AI) evolves from a tool to a true assistant, its role in the workplace expands, fundamentally ...