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The Talkdesk Customer Care team was recognized in the Transformation of the Year category for its exceptional approach to solving customer challenges, elevating engagement, and creating measurable ...

A new resource from Info-Tech Research Group reveals how AI is revolutionizing customer service by addressing long-standing challenges such as long wait times, impersonal interactions, and operational ...

For executives looking to elevate their customer experience strategy, integrating communications into the core customer ...

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Microsoft's spreadsheet program can do way more than you might realize. Become an Excel wizard in no time with these hacks and tricks. I've been writing about computers, the internet, and ...

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With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

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