Call centers have long been front and center in providing customer service and support — in fact, IBIS World estimates that there are 36,787 customer care centers employing 305,000 individuals ...

Opinions expressed are those of the author. The world’s largest call center recently deployed new AI to “neutralize” the accents of their agents. Unsurprisingly, this provoked some outrage.

EYEOPENER. OH, GOOD MORNING TO THE STUDENTS AT CENTER SCHOOL. OUR KELLY ANN CICALESE RECENTLY GAVE A WEATHER PRESENTATION THERE. THE GIGGLES WERE ON CINDY WAKE-UP CALL DOING. IT’S EASY TO RECORD ...

With Trampoline AI, health plans, third-party administrators and supplemental benefit companies can upskill their human call center agents with AI. Trampoline leverages large language models to ...

And even though emails are typically seen as a professional way to communicate, sometimes, a funny email sign-off is exactly ...

The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer have a live voice on the other end of the line because the agents who ...

AI in call centers isn't just the future — it's now. Learn how it's shaping customer interactions with predictive and conversational tech. AI call center technology is rapidly transforming how ...

"We’re the Dixon Sisters—professional dancers, gymnasts, and more—sharing our passion for movement and fun. For more fitness content, visit LiteW8 and get inspired to stay active with us ...

The Department of Revenue says it is extending call center hours in an effort to assist taxpayers. Secretary of Revenue Pat Browne encourages taxpayers to take advantage of these extended hours.