For this we have the automatic call distributor to thank. The invention of this device in the mid–20th century allowed for the industrialization of customer service.

NOW and PEGA are well-known players in the workflow automation market. Let's find out which one is a better investment option right now.

LAS VEGAS, May 07, 2025--ServiceNow enhances its Workflow Data Fabric with new ecosystem to power AI agents and workflows with real-time intelligence ...

Yelp said on Tuesday that it's working on deploying AI-powered 'voice agents' to help service providers and restaurants handle calls.

'Heroes on Call' documentary reveals lifesaving legacy of the Freedom House Ambulance Service Over 50 years ago, in a historically Black neighborhood in Pittsburgh, a little-known group of ...

Refresh HVAC systems in 2025 with these key upgrades Refrigerant ’phasedowns’ and efficiency upgrades are on the minds of homeowners.

Since the launch of its HVAC parts category in April 2023, Parts Town has continued to grow its support for HVAC service technicians.

Workflow Corp. will soon launch a “white-label” offering called Digital as a Service. It is intended for radio stations that “require a robust digital presence but face challenges in selling, training ...

By placing your template in this folder, you ensure that it’s readily accessible whenever you launch Excel. To further streamline your workflow, consider disabling the Excel start screen.