GRAPEVINE Interactive’s three-tiered approach to artificial intelligence-based Client Service Automation (CSA) is lauded for injecting new meaning into the working lives of South Africa’s call centre ...

Many of them today remain resistant to embracing smartbot (AI-powered chatbot) technology and prefer to continue holding onto ...

In a world where personal safety is increasingly under threat, the launch of VALOR, the world’s first patented ...

MANCHESTER UNITED are preparing for a MASSIVE summer transfer window – with Ruben Amorim set to overhaul the squad with ...

It’s one of the funniest TV sitcoms of all time, but success wasn’t preordained. Some of the key players look back at making ...

And while the human vs. algorithm debate warms up, Mediclinic’s already swinging the axe. Non-essential hires (aka anyone who ...

As a researcher of South African photography under apartheid, I was intrigued by how the film would convey this complex life story. It draws extensively on Cole’s images, made in South Africa, Europe ...

Kyocera warns of toner scam targeting SA businessesIssued by join.the.dots for Kyocera Document SolutionsJohannesburg, 25 Apr 2025Visit our press officeYunus Docrat, Service Manager at Kyocera ...

For many people, body image isn’t just one part of their identity—it becomes the piece that feels most tied to how they’re seen, how they see themselves, and whether or not they’re ...

The call centre agents will then coordinate with the emergency service responders and ensure that the victim gets assistance. Where there is active insurance coverage, the agent will also notify ...