We’ve evolved from chatbots to copilots, and now we’re entering the era of agentic, autonomous digital labor. It's a hard concept to grasp, so we’ve prepared a couple of demos to help explain what ...

Trifecta Technologies Inc., an IT management company specializing in the Salesforce platform, is partnering with processor ...

Just like the shift to cloud or digital, successfully implementing AI requires a strategic, intentional approach.

While the last couple of years have been all about AI — promising fully autonomous security operations centers (SOCs) and ...

Big-name tech companies such as Salesforce are going all-in on an agentic future and AI companions are already a common ...

What’s the difference between CRM and FSM? Learn how CRM manages customer relationships while FSM optimizes field service operations.

In today’s fast-paced business world, companies are constantly looking for ways to streamline their processes and improve ...

In the first of a new series of podcast conversations with thought-leading enterprise tech executives, Salesforce's Marc ...

Artificial Intelligence is rapidly transforming how businesses use Salesforce—not by replacing the CRM, but by integrating intelligent tools that extend its capabilities. From predictive lead scoring ...

Microsoft says it mitigated a known issue in one of its machine learning (ML) models that mistakenly flagged Adobe emails in ...

Learn how to send SMS using Twilio with this beginner-friendly guide. Step-by-step instructions, features, and pricing ...