Everyone's hyping AI agents, but what can they actually do? Salesforce cuts through the noise with a functional five-level framework that exposes the real capabilities and limits of today's AI agents.

We’ve evolved from chatbots to copilots, and now we’re entering the era of agentic, autonomous digital labor. It's a hard concept to grasp, so we’ve prepared a couple of demos to help explain what ...

It is important to begin by identifying the SMS opted-in audience you are trying to engage and send valuable messaging ...

Trifecta Technologies Inc., an IT management company specializing in the Salesforce platform, is partnering with processor ...

Is AI about to cause the biggest workplace disruption in 25 years? In this episode of Today in Tech, host Keith Shaw sits down with Salesforce Chair and CEO Marc Benioff to explore the rise of AI ...

Salesforce Marketing Cloud will help Almoosa Health to enhance its engagement with patients at scale, for example by ...

Just like the shift to cloud or digital, successfully implementing AI requires a strategic, intentional approach.

Generative AI (GenAI) is rapidly transforming B2B marketing with its ability to accelerate content creation with text- and ...

While the last couple of years have been all about AI — promising fully autonomous security operations centers (SOCs) and ...