Brand ambassador John Heald assists Carnival passengers with arrangements for scattering ashes from cruise ships.

Carnival Cruise Line's John Heald reaches a breaking point That joke joined another long-running "The Simpsons" gag which has ...

A new character is appearing across the Carnival Cruise Line fleet and embracing a popular onboard game many guests love.

Now however, Carnival Cruise Line has decided join the passenger-led activity. That’s right, the cruise line is getting in on ...

How does Carnival Cruise Line's Brand Ambassador respond to rude guest comments? The answers are filled with British wit and ...

Heald has often said that he willingly takes the abuse but begs passengers not to blame the crew or be rude to them. He ...

Whether it’s new towels or fresh bed sheets, cabin stewards on a cruise ship stay busy making sure cruisers are comfortable and happy with their ...

That's something Carnival Brand Ambassador John Heald corrected when he addressed why his cruise line won't be bringing back something passengers keep asking for. Heald shared a message he ...

And wow does he have FUN doing it. Brilliant ️🛳🐥 Carnival Cruise Line’s brand ambassador, John Heald, has written about duck-related complaints multiple times over the past couple of ...

Inside cabins are generally the most affordable stateroom type, and while these cabins may receive criticism for their small size, John Heald, brand ambassador of Carnival Cruise Lines ...

Almost 9,000 Scots spent more than a day waiting in A&E departments during the first nine months of this year, according to new ...