We know that public servants want to embrace tools that make their difficult jobs easier and allow them to serve citizens better. But where AI is concerned, it’s difficult to know where to begin. It ...

Instead of following popular tips that don't align with our values, we can focus on our strengths and keep growing ...

Invisible innovation also plays a role in cost savings. When public sector teams improve workflows, they free up resources for more pressing needs. A small change in procurement procedures can lead to ...

I encourage everyone to go through the “Door of No Return” to racism. “Whether completely new to the topic of anti-racism or ...

Most working definitions of boundary spanners encompass elements of working ‘at the periphery’, yet still ‘performing organizational relevant tasks’ with a focus on ‘relating the organization with ...

Role of digitalisation in public policy by examining its theoretical and practical implications in the ASEAN region ...

From one perspective, this is of little surprise. Estonia has been a global leader in digital transformation for decades now, ...

A widening trust deficit undermines the very fabric of society engagement, as it discourages active participation in governmental initiatives and erodes the potential for collective problem-solving.

With Omni-Channel Delivery, real-time feedback gathered from one channel—such as a mobile app or chatbot—can immediately inform changes and enhancements across other channels. This ensures that any ...

Every year, governments from across the world gather for the UNFCCC Conference of the Parties (COP) to tackle climate change. The COPs are crucial in coordinating ambitious climate action at the ...

Most employers dream of having an employee who is happy, loyal, productive, consistent, and creative to achieve the organisation's success, and gain profits. Amidst the threat of high turnover, ...

This course is invite-only. Please contact [email protected] for access. Nature supports human society. In fact, without nature human society couldn’t exist at all. But human-made problems ...