An Airbnb host bills her vacation rental guest for damage nearly three weeks after checkout. Is that allowed and c Rescue ...

Walmart promised a refund, but then reneged on the offer. Instead of $1,297, the retail giant sent a $10 coupon. Can Consumer Rescue help?

Here’s what happens when things go wrong for travelers on the road, in the air, at hotels, and in vacation rentals. The Travel Troubles category at Consumer Rescue is a collection of real-life stories ...

These are the real-life stories of travelers who have experienced dramatic and expensive vacation rental problems or scams.

Cruise Fiascos: Dramatic Tales and Essential Tips Dive into the dramatic world of cruise mishaps with our “Cruise Fiascos” category. These articles from the Consumer Rescue case files recount ...

Michelle Couch-Friedman is the founder and CEO of Consumer Rescue. She is a journalist, consumer advocate, travel writer, mediator, and former psychotherapist. Michelle is also the travel ombudsman ...

Distraught cruise ship passengers often contact Consumer Rescue and ask our team to mediate their complaints directly with the cruise lines. These news reports cover passenger issues from all of the ...

These cautionary columns cover consumer problems involving products or services from the Consumer Rescue team's advocacy files. We're here to help you.

This is what happens when troubled travelers get denied boarding their flights and cruises. Each denied boarding fiasco ends with a helpful fix from the Consumer Rescue advocacy team.

Vantage Travel finally pulled the plug on itself and filed for Chapter 11 bankruptcy on June 29. Here's what customers need to know now.

Avoid car rental mishaps with these precautionary steps. Find out everything you need to know about renting a car and getting the best rate.