Kyndryl and Microsoft have discovered that although 84 per cent of organisations consider sustainability goals to be of high ...

Cognizant’s Guru Sahajpal explains how businesses are adopting alternate payment methods to boost customer loyalty and ...

There are several key differences between using traditional and generative artificial intelligence in the financial services ...

Consumers in the fairly recent past were somewhat tolerant when customer service queries took a long time to be resolved, ...

One of the biggest challenges for any contact centre agent is being able to quickly and confidently provide the most helpful answer to the customer the first time they ask the question. Traditionally, ...

Lucinity, a provider of financial crime prevention technology, has secured a new partnership with a global financial services ...

Perry Homes prides itself on the premium home buying experience it delivers to customers and pursues excellence in all its endeavours, including its digital transformation project. As part of a ...

Women in technology need to lean into the power of networking and having advocates in the workplace to support career growth, ...

The role of generative artificial intelligence in financial services is evolving and understanding its full potential is as intricate a baking a complex recipe, according Efi Pylarinou, founder of ...

Microsoft is to showcase its Azure OpenAI GPT-4o Realtime Application Programming Interface for speech and audio on RealWear devices at ADIPEC Exhibition and Conference, which is taking place in Abu ...

Inventory management remains a critical challenge in today’s fast-paced retail environment, significantly impacting store ...