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Using AI in customer service to improve every stage of the support journey
Companies are using AI in customer service to improve both the customer and agent experience. Get tips and early adopter ...
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The B2B buyer journey: Hybrid approach reduces complexity, meets modern buyer expectations
B2B companies can improve outcomes and today's B2B buyer journey by blending digital self-service and the human touch.
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2024 holiday spending to rise according to experts, but consumers remain frugal
Holiday spending 2024 will increase, but consumers will be frugal and looking for deals during the shortened peak shopping ...
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What is IWMS: Definition, stats, and sustainable building benefits
IWMS stands for integrated workplace management system. These software solutions provide a centralized platform to manage corporate real estate and facilities.
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Generative AI is reshaping commercial lending: Key opportunities for banks now
Examples of generative AI in commercial lending include analyzing loan applications, summarizing loan information, and ...
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Clippy, I’ve got a feeling we’re not in Kansas anymore: AI copilots for your sales team
Find out how AI copilots are helping sales teams streamline sales processes and how the technology will help boost sales in the future.
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Harvard Business Review reveals the untapped power of AI in e-commerce
As the excitement around Artificial Intelligence (AI) starts to level off, businesses are shifting their focus from the hype of AI to the practical realities of integrating AI and Generative AI (GenAI ...