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Many baristas pointed out the hypocrisy of the plan. Starbucks sparks backlash after announcing AI-powered update to store operations: 'Not sure how I feel about this' first appeared on The Cool Down.

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Just weeks after news about Meta’s interest in voice-cloning artificial intelligence (AI) start-up PlayAI emerged, the ...

Despite promising to save time and help agents complete post-call documentation more efficiently, in practice, the drafts often needed heavy editing.