From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

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As the hype surrounding AI intensifies, many CIOs face a familiar tension: how to deliver tangible business value now, while ...

The 52 counties honored in this year's awards from the Center for Digital Government are transforming local government with cutting-edge tech while focusing on resident services.

If we dismiss connectivity incidents as isolated, we dangerously ignore that public safety fundamentally depends on networks ...

With the recent announcement of increased mobile data bundle volumes offered at a marginal extra cost by the country’s major ...

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These issues often stem from deep‑rooted subconscious programming — and that’s exactly what these Vibration Tracks are ...

Nigeria at the Crossroads - A Nation Poised Between Extraction and EnablementNigeria is not poor. It is poorly managed. This assertion, once whispered in policy circles, has now become an undeniable ...

Discover the best call center software available today. We selected these options based on factors such as key features, uptime, pricing and more.

Understand best practices for onboarding new call center agents as part of a broader CX management plan, with a focus on ...

Call Center training should be part of a broader CX management strategy and can deliver real financial benefits when not ...