Yet, in this bleak environment for white-collar jobs, AI could be a boon for the rest of the outsourcing industry. France’s ...

The Department of Revenue says it is extending call center hours in an effort to assist taxpayers. Secretary of Revenue Pat Browne encourages taxpayers to take advantage of these extended hours.

In 2025, data will be the driving force behind successful call center operations. The ability to harness and apply data effectively can determine whether a contact center thrives or struggles. With ...

The letter to employment minister Alison McGovern highlights that government action on women’s and reproductive health could help better retain employees across all life stages, combat labour ...

Ashoknagar, Madhya Pradesh: Union Minister of Communications Jyotiraditya Scindia on Saturday inaugurated four call centres of as many telecom companies in Madhya Pradesh's Guna district ...

The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer have a live voice on the other end of the line because the agents who ...

The call centers that America's military veterans rely on to schedule appointments and arrange medical care may no longer have a live voice on the other end of the line because the agents who ...