Agents are not only more productive when given the tools and training to navigate the complex environment of a modern contact centre ... deliver higher first-call resolution rates and reduced ...

Guernsey airline Aurigny has moved its call centre to Fiji, it has confirmed. The States-owned carrier said specialist airline call centre company MindPearl had been operating on the airline's behalf ...

This article is brought to you by our exclusive subscriber partnership with our sister title USA Today, and has been written by our American colleagues. It does not necessarily reflect the view of The ...

Editor: Ever see those film clips of North Korea’s military brass applauding Kim Jong-un? They are all smiling, holding their clapping hands high, and no one wants to be the first to stop ...

With India’s data centre capacity projected to grow by 44 per cent to 2.1 gigawatt (GW) in 2025, the industry has highlighted the need for a formal association to better represent the sector’s ...

MANDAUE CITY — A 23-year-old call center agent died after his motorcycle collided with a firetruck en route to a massive residential fire in Sitio Talong, Barangay Paknaan on Sunday evening, March 23.

London: The British-based Sky broadcasting group said on Thursday that 2,000 jobs in the UK, or 7% of its workforce, could be at risk as the company shakes up its customer services. "We're ...

Sky will reduce its headcount with its customer call centres by 2,000 as the media ... where it will establish a Centre of Excellence for customer service A Sky spokesperson said: “We’re ...

Sky Layoffs: The British-based Sky broadcasting group announced on March 27, that 2,000 jobs in the UK, or seven per cent of its workforce, could be at risk as the company shakes up its customer ...

In the first raid, a joint team of Bidhannagar Cyber Cell and Electronic Complex raided a fake call centre running from Imagine Tech Park in Sector V in Salt Lake and arrested three persons.