Over my forty years or so in and around dealing rooms and financial markets, I have heard many theories as to how to approach that problem and have settled on a process that has worked for me ...

Whether you’re the CEO of a company or the head coach of a sports team, success hinges on strategy, both in the boardroom and ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service ... property manager sat in her cold ...

Stock futures have been all over the map, since an early slump, though catching more attention has been dramatic action for 10-year Treasury yields that spiked earlier and are climbing again ...

SAN FRANCISCO - Verizon (NYSE:VZ) said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to ...

Shares of United Parcel Service Inc. Cl B UPS slid 3.81% to $91.92 Tuesday, on what proved to be an all-around grim trading session for the stock market, with the S&P 500 Index SPX falling 1.57% ...

Help Register Login Login Hi, %{firstName}% Hi, %{firstName}% Games Car rental Amid skyrocketing complaints regarding customer service failures by the Social Security Administration (SSA), AARP is ...

An old photo taken at a Korean barbecue restaurant in Binangonan, Rizal, gained online attention due to the blurry outtake of its diners. A Facebook account on March 31 posted a screengrab taken from ...

Elsewhere, the Dow gained 0.56%, while the tech-heavy Nasdaq added 0.87%. The the stock of package delivery service has fallen by 6.45% in the past month, leading the Transportation sector's loss ...

Trump's staffing cuts and office closures are launching Social Security's customer service into chaos ... talking to me for this story, but her manager advised her not to.) Of course, I wasn ...

Sky has announced plans to axe 2,000 jobs at its customer service centres and close three of its ten contact centres. The contact centres that will close are Stockport, Sheffield and Leeds Central.