The Administration announced 24/7 access to the My online portal starting in mid-July as part of a broader customer service overhaul.

It's convenient and easy to apply online for your Social Security benefits. Open a secure my Social Security account and take ...

The Social Security Administration is providing less information about caller wait times. Critics complain it's misleading ...

The changes are the latest sign of the agency’s struggle with website crashes, overloaded servers and long lines at field ...

Social Security phishing scams use urgency and impersonation to steal personal data. Learn how to spot fake SSA emails and implement 10 protective measures.

Navigating the Social Security Administration's phone lines can be daunting, especially with increased call volumes. Understanding the best times to call and utilizing online resources can ...

"The difficulty and confusion trying to reach local Social Security offices by phone raise emotional levels," a Philadelphia ...

If you've lost everything in the flood including your wallet, here is how you can start replacing the contents and your vital ...

(NEXSTAR) — There have been several changes to government benefit payments already this year, including increased checks for some and clawbacks for outstanding overpayments for others. In about two ...

The News 8 On Your Side team is getting a lot of questions about an email that looks like it's from the Social Security Administration.

Thomas Shedd, commissioner of GSA's Technology Transformation Services, directed agencies to eliminate the “low-hanging fruit” of unnecessary federal websites.

For the 60 and older community, limited phone support at Social Security is more than an inconvenience; it can mean the difference between receiving timely benefits or falling into financial distress.