A man is going viral after sharing a heartfelt exchange they had with a Walmart customer service representative. There's just one problem.

They are able to spoof our 1-800 number and even our (interactive voice response).” Cardenas says Xcel would never reach out to a customer to ask for money in order to change a meter.

After years of widespread complaints about poor customer service, Walmart is finally making improvements. The retailer's customer-service scores have increased for 79 weeks straight, The Street ...